Message received
The request contains your contact information, topic, timing, and details for review.
Let’s connect
Start with a question. We’ll help with the next step.
Use the message form to ask about a product, recipe, pickup, delivery, or market visit. A Baobab Basket Foods team member reviews each request before availability, timing, coverage, or fulfillment is confirmed.
ProductsAsk about current selection
PickupPlan after team review
DeliveryConfirm coverage directly
Order ahead and pickup questions
A smoother handoff begins with a reviewed list
A clear message can help the market team understand what you need before discussing pickup.
Include the products, quantities, preferred day or time, and any substitution concerns. If the request relates to a family event, large meal, or several specialty ingredients, explain that context so the team can review the list as a whole.
The website and Chat Assistant organize information, but they do not reserve inventory. A team member must confirm what is available, whether the order can be prepared, the final total, and when a pickup would be appropriate.
- Send one organized list rather than several partial messages
- Include preferred quantities and acceptable alternatives
- Wait for direct confirmation before traveling
- Bring any final follow-up details to the team
Local delivery questions
Ask first. Confirm the details together.
Delivery can be useful for households, larger grocery requests, and situations where travel is difficult—but it depends on the order and the current service area.
Use the contact form to describe the general destination, the products or quantity involved, and the timing you are considering. Do not include sensitive financial information or unnecessary private details in the message.
A team member must review delivery coverage, availability, fees, timing, and the final order before anything is confirmed. If delivery is not suitable for the request, the team can discuss whether pickup or another plan makes more sense.
Plan the trip
Confirm visit details before you travel
Market location and operating details can change. Request the current information directly before traveling so your visit is based on the latest team-confirmed guidance.
Use the message form to request current store location and operating details before traveling. This protects customers from relying on inaccurate information and gives the team the context needed to provide the right visit guidance.
The same principle applies to pickup and delivery. A map, route, or service statement on a page should never be treated as a confirmed destination or coverage promise unless the team has provided the current details directly.
What happens next
A clear request creates a better response
The contact flow is designed to keep every customer aware of the request status.
Team checks the facts
Product stock, pickup, delivery, current market details, pricing, and timing are reviewed against real information.
Direct follow-up
A team member responds with the confirmed next step or the questions needed to complete the conversation.
Questions are welcome